Everything you want to know.

Authority Launch goes live in 3 days and Authority Pro goes live in 7 days — from the moment we receive all your onboarding requirements (brand assets, business info, integration credentials). Each launch includes your website, automation workflows, nurture email campaign, and AI caller + chatbot — all fully preconfigured and ready to take leads.

No. TheBigBot is designed for business owners, not developers. Drag-and-drop everything. Our onboarding team handles the technical setup for you.

Your existing contact list (CSV or from HubSpot/Mailchimp/etc.), branding (logo, colors), and a 30-min call to walk through your workflows. We handle the rest.

Two plans: Authority Launch at $197/mo and Authority Pro at $497/mo. Both include all 20 platform features and a one-time $499 setup fee. Plus transparent usage fees for SMS, calls, email, and AI tokens based on your actual usage. See Pricing and Usage Fees.

No. Month-to-month. Cancel anytime in one click from your dashboard.

We don't offer standard refunds, but we refund duplicate charges, billing errors, and the setup fee within 14 days if we can't get you live. See our Refund Policy.

No. Every possible charge is listed on the Usage Fees page. If we ever add a new chargeable item, you get 30 days' notice.

Yes. All 20 features are included in both Authority Launch and Authority Pro. Authority Pro adds an ongoing weekly content & social engine that publishes under your brand on top of everything in Launch.

Really. 10 contacts or 10 million — your base price stays the same. No tiered pricing on contacts, users, pipelines, forms, or workflows.

Yes. It handles natural conversations, knows your industry's jargon, qualifies leads, and books appointments. Test it live on any industry page.

Yes. You can bring your existing phone number — set it up either through LeadConnector (LC) or directly through Twilio. Or rent a new local or toll-free number through us; see usage fees for the per-number monthly rates.

TheBigBot offers native integrations with some of the most common platforms our customers use, and connects to virtually anything else through Zapier, Make (formerly Integromat), or webhooks. The exact set of native integrations evolves over time, so the cleanest path is to share the specific tools you use during onboarding — we'll confirm which are native and which connect via Zapier/Make/webhook.

Yes. Our onboarding team handles full data migration from every major CRM and email tool — contacts, deals, tags, conversations, everything.

Yes. Mortgage: Encompass, Calyx, LendingPad, BytePro, Arive. Dental: Dentrix, Eaglesoft, Open Dental, Curve. Legal: Clio, MyCase, PracticePanther.

Live chat 7 days a week, a self-serve knowledge base, and 24/7 email support — you can email support@thebigbot.com at any time.

HIPAA compliance is available as an add-on for $297/month on top of either Authority Launch or Authority Pro. The add-on includes encrypted infrastructure, HIPAA-compliant phone, SMS, and storage routing, plus a signed business associate agreement (BAA). Practices not handling protected health information (PHI) can run on the standard configuration without the add-on.

SOC 2 Type II certified. Data encrypted at rest and in transit. Daily backups. Role-based access control. Dedicated infrastructure for enterprise accounts.

Yes. Full CSV export of all contacts, conversations, invoices, and files — anytime from your dashboard. We're not holding anything hostage.